Frequently Asked Questions

Everything you need to know about your curls and your order.

How do I know which products are right for my curl type?

We recommend taking our Curl Quiz on the homepage to find a personalized routine. Generally, our 01 Revive range is for waves, 02 Hydrate is for curls, and 03 Nourish is for coils.

What is your shipping policy?

We offer standard and express shipping. Orders are typically processed within 24-48 hours. Free standard shipping is available on all orders over $75.

Are Bouclème products vegan and cruelty-free?

Yes, all our products are 100% cruelty-free and vegan. We use high-quality, plant-based ingredients and never test on animals.

What is your return policy?

If you are not satisfied with your purchase, you can return unopened and unused products within 30 days of delivery for a full refund.

Do your products contain sulfates or silicones?

No, our entire range is free from drying sulfates, heavy silicones, parabens, and phthalates to ensure your curls stay healthy and hydrated.

How can I track my order?

Once your order has shipped, you will receive a confirmation email containing a tracking link to monitor your package's journey.